Refund policy
Return & Refund Policy
At NutriAura, we take care to pack and dispatch our products safely and hygienically.
Returns
We offer a 30-day return period for eligible products. You have 30 days from the date of delivery to request a return.
Due to the nature of food products, returns are accepted only for eligible products that are unopened, unused, in their original packaging and in a condition suitable for resale.
To request a return, please contact us at info@nutriaura.co.in with your order number and reason for the return.
Returns must be approved by NutriAura before the product is sent back. Items returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery so that we can investigate and provide an appropriate resolution.
Please provide:
• Order number
• Clear photographs of the package and product
• A short video, where appropriate
• Description of the issue
Non-Returnable Products
Due to food safety and hygiene considerations, the following products are generally non-returnable:
• Opened or used food products
• Products damaged after delivery due to improper storage or handling
• Products without their original packaging
• Products that are not in a resalable condition
• Gift cards, where applicable
• Customised or personalised products, where applicable
Exchanges
If you receive a damaged, defective or incorrect product, NutriAura may provide a replacement subject to product availability.
For other eligible returns, the returned product must first be received and inspected before a replacement or refund is processed.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to the original payment method, subject to the processing time of the payment provider or bank.
For Cash on Delivery orders, we may request appropriate bank or UPI details to process an approved refund.
Shipping Charges
Shipping charges, if applicable, may be non-refundable unless the return is due to a wrong, damaged or defective product supplied by NutriAura.
Cancellation
Cancellation requests should be made before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
Contact Us
For return, replacement or refund assistance, please contact:
Email: info@nutriaura.co.in
NutriAura reserves the right to review each return, replacement or refund request based on the circumstances of the order and the applicable terms of this policy.